Returns + Exchanges

 

RETURNS/EXCHANGES

Purchases made with She Did That are eligible for reimbursement in even exchange or E-Store credit only. Exchanges must meet all company guidelines and are subject to approval and current stock availability. E-Store credits will be issued to the buyer with provided email confirmation and made available to be used towards any future She Did That order(s) with no specific expiration date. E-Store credits are not eligible to be used in any other trade off other than such. Please read below carefully.

Apparel merchandise must be returned unworn, unaltered, unwashed and with original tags attached intact and undamaged. All Swimwear, Accessories, Clearance, Gift Cards, E-Gift Cards are FINAL SALE. Please notify us immediately in the rare case that you have received damaged, defective or the wrong item(s). Exchanges are only accepted within 5 business days after the arrival date of your merchandise. Keep in mind that detailed tracking does confirm the day in which your package arrived at the shipping address provided by the buyer. Securely repack your merchandise in a box or envelope of your choice that secures the item(s) properly.

ostage labels for exchanges are not pre-paid, therefore, you will be responsible for the shipping cost. Shipping fees for exchanges are non-refundable unless the fault was made on the behalf of She Did That. She Did That must be provided with confirmation tracking once your item(s) of exchange are back in route to our company. This detailed information must be submitted before the time frame period of exchange expires. Please contact us within 5 business days of the arrival of your package in advance by email before returning any items and for further assistance and approval. 

She Did That is not responsible for lost packages sent back without our consent. Each approved exchange will receive a approval of exchange release form via email which will provide the buyer with further detailed information and the designated return address for shipping your exchangeable item(s) back. By submitting an order with She Did That, the buyer is agreeing to the above policy.